Refunds and Returns

Thankfully requests for refunds or returns have always been a rare occurrence here at Learn Bookbinding HQ, which is something that I’ve always taken pride in as it suggests we’re doing something right! 🙂

However I really do want your shopping experience with us to be as enjoyable as possible, and that of course includes giving you the confidence that I’ll ensure I take care of things for you if you have any questions or issues post-purchase.

So here’s exactly where you stand should you ever need to get in touch regarding your purchase.

Your right to cancel

If you change your mind after placing an order, you have the right to cancel within 14 days of receiving your purchase. Simply email me at info@learnbookbinding.co.uk within this period to let me know, and I’ll reply with details of how to proceed. Please don’t send anything back without making contact first.

Returning your purchase

To be eligible for a full refund, your purchase must be returned in its original, unopened condition, just as it arrived with you. Once I’ve received it and confirmed it’s intact, I’ll process your refund within 14 days. The cost of return postage is the responsibility of the customer for change-of-mind returns, and I’d recommend using a tracked service as I can’t accept responsibility for parcels lost in transit. You have a total of 30 days from receipt of your purchase to return it. Exchanges are also available – just get in touch.

Faulty or damaged goods

In the unlikely event that your purchase arrives damaged or with components missing, please get in touch as soon as possible – email is best, but you’re welcome to phone if that’s your preference. I’ll arrange either a speedy replacement or a full refund at no cost to you, and I’ll cover the cost of any return postage required. Exchanges are also available – just get in touch and we’ll sort something out, no problem at all. Your statutory rights under the Consumer Rights Act 2015 are not affected.

If you have any questions whatsoever about your order please don’t hesitate to get in touch, I genuinely want you guys to be super-pleased with your orders & I’ll always do whatever it takes to ensure that’s the case! 🙂