Terms & Conditions for Learn Bookbinding
Welcome to Learn Bookbinding (“we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website www.learnbookbinding.co.uk (the “Website”), operated on the WooCommerce platform, and your purchase of bookbinding supplies from us. By accessing or using our Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.
1. About Us
Learn Bookbinding is a UK-based online retailer of bookbinding supplies. Our registered office is The Old Coach House, 11a Boutport Street, Barnstaple, North Devon, EX31 1RW.
For questions about these Terms or our services, please contact us at:
Email: info@learnbookbinding.co.uk
Address: The Old Coach House, 11a Boutport Street, Barnstaple, North Devon, EX31 1RW
Phone: 01271 611086
2. Use of Our Website
2.1 Eligibility
You must be at least 18 years old to use our Website or make purchases. By using our Website, you confirm that you meet this requirement.
2.2 Account Registration
To make a purchase or access certain features, you may need to create an account via WooCommerce. You are responsible for maintaining the confidentiality of your account details and for all activities under your account. Notify us immediately at info@learnbookbinding.co.uk if you suspect unauthorized use of your account.
2.3 Prohibited Activities
You agree not to:
- Use the Website for any unlawful purpose or in violation of these Terms.
- Attempt to gain unauthorized access to our systems or data.
- Use automated tools (e.g., bots) to access or scrape the Website.
- Post false, misleading, or defamatory content (e.g., in reviews).
- Interfere with the Website’s functionality or security.
We reserve the right to suspend or terminate your access to the Website for violating these Terms.
3. Ordering and Payment
3.1 Placing Orders
All orders for bookbinding supplies are subject to product availability and acceptance by us. We may refuse or cancel an order for reasons such as stock unavailability, suspected fraud, or errors in pricing or product descriptions.
3.2 Pricing
All prices on the Website are in GBP and include VAT where applicable. Prices are subject to change without notice, but changes will not affect orders already accepted. We take reasonable care to ensure pricing accuracy, but if an error occurs, we will notify you and offer the option to proceed at the correct price or cancel the order.
3.3 Payment
We accept payments via PayPal and Stripe. You confirm that the payment method used belongs to you or that you have permission to use it. All payments are processed securely, and we do not store your payment card details.
3.4 Order Confirmation
Once your order is accepted, you will receive an email confirmation. This forms a contract between you and Learn Bookbinding, subject to these Terms.
4. Shipping and Delivery
4.1 Delivery
We aim to dispatch orders promptly, subject to availability and payment clearance. Delivery times and costs will be provided at checkout. We use third-party delivery services, and estimated delivery times are not guaranteed.
4.2 Risk and Ownership
Risk of loss or damage to products passes to you upon delivery. Ownership transfers once we receive full payment.
4.3 International Orders
For orders outside the UK, you are responsible for any customs duties, taxes, or import fees. Please check local regulations before ordering.
5. Returns and Refunds
5.1 Consumer Rights (UK Customers)
Under the Consumer Contracts Regulations 2013, UK customers have the right to cancel an order within 14 days of receiving the goods without giving a reason. To cancel, notify us at info@learnbookbinding.co.uk within 14 days of delivery, and return the goods within 14 days of notifying us. You are responsible for return shipping costs unless the goods are faulty or misdescribed.
5.2 Returns Process
Returned goods must be unused, in their original packaging, and in resalable condition. Contact us at info@learnbookbinding.co.uk to arrange a return. We will refund the purchase price (excluding original shipping costs) within 14 days of receiving the returned goods, using the same payment method (via PayPal or Stripe).
5.3 Faulty or Misdescribed Goods
If goods are faulty, damaged, or not as described, we will provide a refund, replacement, or repair in accordance with the Consumer Rights Act 2015. Contact us at info@learnbookbinding.co.uk to report issues within 30 days of delivery.
6. Product Descriptions and Availability
We strive to ensure that product descriptions, images, and prices on our Website are accurate. However, we do not warrant that all information is error-free. If a product is not as described, your remedy is to return it under Section 5.
7. Intellectual Property
All content on the Website (e.g., text, images, logos) is owned by Learn Bookbinding or our licensors and is protected by UK copyright and trademark laws. You may not copy, reproduce, or distribute any content without our written permission, except for personal, non-commercial use.
8. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies (e.g., Google Analytics for usage analytics and the Facebook Pixel for personalized advertising) to enhance your experience and deliver targeted content. You can manage your preferences via our cookie consent tool. For more details, see our Privacy Policy.
9. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, consequential, or incidental losses (e.g., loss of profits, data, or use) arising from your use of the Website or purchase of our products.
- Our liability for faulty or misdescribed goods is limited to repair, replacement, or refund as outlined in Section 5.
- We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any matter that cannot be limited under UK law.
The Website is provided “as is,” and we do not guarantee that it will be error-free, secure, or available at all times.
10. Third-Party Services
Our Website uses third-party services, including WooCommerce (for e-commerce functionality), PayPal and Stripe (for payments), Google Analytics (for analytics), and the Facebook Pixel (for advertising). We are not responsible for the performance or policies of these third parties. Please review their terms and privacy policies.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws apply in your country of residence.
12. Changes to These Terms
We may update these Terms to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our Website. Continued use of the Website after changes constitutes acceptance of the updated Terms.
13. Complaints
If you have any issues with our products or services, please contact us at info@learnbookbinding.co.uk. We aim to resolve complaints promptly. You may also have the right to use an Alternative Dispute Resolution (ADR) scheme, such as the EU Online Dispute Resolution platform (accessible at ec.europa.eu/odr) for online purchases.
14. Force Majeure
We are not liable for delays or failures to perform our obligations due to events beyond our reasonable control, such as natural disasters, strikes, or supply chain disruptions.